The following
Booking Conditions and General Information form the basis of the contract
between you and the operator of this site, Leisure Direction Ltd, which
acts as agent for travel and accommodation providers who have agreed
to be bound by these terms. Please read this information carefully
before booking your holiday as they set out the parties respective
rights and obligations. Telephone bookings are only accepted on the
assumption that you have read and agree to these booking conditions.
Your contract with Leisure Direction Ltd and all matters arising from
it are governed by English Law and the courts in England shall have
exclusive jurisdiction. A contract exists when Leisure Direction Ltd
issue a Confirmation Invoice on behalf of the travel and accommodation
providers. All holidays offered by Leisure Direction are bonded in
accordance with ABTA and CAA requirements - ABTA Number V473X, ATOL
4658.
YOUR COMMITMENT TO Leisure Direction Ltd BOOKING, DEPOSIT
& PAYMENT - Once you have decided upon your route, date and approximate
time of your outward and return travel, along with any accommodation
and/or insurance requirements (if applicable), then call Leisure Direction
Ltd to make your reservation request. You will be asked to pay the
holiday deposit of £30 per person (Ski holidays £50pp), including children,
plus insurance premiums in full. The balance of the holiday cost must
be received by Leisure Direction Ltd not less than 8 weeks before departure.
Leisure Direction Ltd do not send out reminders. If you paid your deposit
by credit card, the balance will be automatically deducted 8 weeks
before departure unless Leisure Direction Ltd have received payment
by other means by this date. Credit card charges of 1.25% apply for
deposits and balances. Alternatively, you may post Leisure Direction
Ltd a cheque for your deposit/balance or pay by Switch or delta to
avoid these charges. If Leisure Direction Ltd do not receive full payment
on time, Leisure Direction Ltd reserve the right to treat your booking
as cancelled by you and the scale of cancellation charges described
below will apply. If your booking is made within 8 weeks of departure
then full payment must be made at the time of booking. Money paid to
a Travel Agent is held by him on our behalf. Flight seats, Eurostar
seats and Channel crossings are subject to availability and schedules
are subject to change without notice. The number of places available
on any flight, train or ferry is restricted and it is possible that
places may be fully booked even though places may still be available
for sale in a different booking class on the same service. In the event
that Leisure Direction Ltd are unable to confirm your booking immediately,
Leisure Direction Ltd will willingly request your transportation and/or
accommodation requirements extra to our allocation. However, Leisure
Direction Ltd will require full payment prior to making such requests
as you will be committed to Leisure Direction Ltd booking conditions
(and cancellation/ amendment terms) as soon as Leisure Direction Ltd
secure the requested services. In cases where Leisure Direction Ltd
are unsuccessful in securing the requested services according to your
requirements, Leisure Direction Ltd will immediately refund all monies
in full.
YOUR CONTRACT - For all services Leisure Direction Ltd act
only as your agent and your contract for travel and accommodation will
therefore be with the relevant supplier. This comes into existence
when Leisure Direction Ltd issue a holiday confirmation invoice.
CHANGES BY YOU - If you wish to alter any details of your booking
once Leisure Direction Ltd have sent the confirmation, Leisure Direction
Ltd will do its utmost to help provided charges are sent in writing
to Leisure Direction Ltd, Recorded Delivery. Where Leisure Direction
Ltd can make the change requested, Leisure Direction Ltd charge a £30
amendment fee. Changes cannot be made within 2 weeks of departure.
If Leisure Direction Ltd are unable to make any requested change and
you do not wish to continue with the booking then Leisure Direction
Ltd cancellation charges, as detailed below, will apply. Please note
that Eurostar reservations and flights cannot be changed after a reservation
has been made and any alteration request will incur a 100% cancellation
charge.
CANCELLATIONS BY YOU - If you wish to cancel your holiday in
whole or in part after your booking has been confirmed, you must write
to Leisure Direction Ltd straight away, using Recorded Delivery. Your
notice of cancellation is effective from when Leisure Direction Ltd
receive it in writing. If you do cancel, Leisure Direction Ltd will
charge a cancellation fee on the following scale: Amount of notice
you give Cancellation charge us before the scheduled (% of holiday
price excluding departure date: insurance premium):
More than 56 days Deposit
56-15 days 50% (or deposit if greater)
14-0 days 100%
No refunds will be made on insurance premiums under any circumstances.
If the reason for cancellation is covered by your holiday insurance
policy you should make a direct claim to the insurance company.
Leisure Direction Ltd's COMMITMENT TO YOU CHANGES OR CANCELLATIONS
- In the unlikely event that Leisure Direction Ltd will have to make
any changes to your holiday Leisure Direction Ltd will advise you at
the earliest opportunity. Most changes, if they occur, will be minor.
Should the change be of a major nature i.e.travel departure delay of
more than 12 hours and/or a downgrade of accommodation and/or relocation
of holiday to a different region, you will have the choice of the following:
a.accepting the change or
b.accepting another available holiday from us at the appropriate price
or
c. cancelling your holiday
If you choose a. or b. Leisure Direction Ltd will pay reasonable compensation
as shown below. If you choose c., Leisure Direction Ltd will refund
you all the money you have paid plus reasonable compensation on the
scale shown below. Period before departure Compensation within which
major change per fare-paying is notified to you: passenger:
More than 56 days Nil
56-15 days £10
14-0 days £20
IMPORTANT - Compensation will not be payable for minor changes
or if Leisure Direction Ltd are forced to cancel or in any way change
your holiday due to war, riot, civil or nuclear disaster, fire or adverse
weather conditions: or as a result of unusual and unforeseeable circumstances
beyond Leisure Direction Ltd's control amounting to force majeure.
GUARANTEED NO SURCHARGES - The price of your holiday is fully
guaranteed and will not be subject to any surcharges. All holiday prices
have been calculated on the basis of an exchange rate of £1.00 = Euro
1.5758 Austrian Schillings 21.6826
Belgian Francs 63.5650 Cyprus £ 0.9130
Danish Krone 11.7637 French Franc 10.3362
German Mark 3.0819 Greek Drachma 536.932
Irish Punt 1.2410 Italian Lira 3051.05
Luxembourg Franc 63.5650 Moroccan Dirham 15.6465
Dutch Guilder 3.4725 Portuguese Escudo 315.907
Spanish Peseta 262.180 Swiss Franc 2.4242
Tunisian Dinar 2.0211 Turkish Lira 1356176.0
USA Dollar 1.4741
and VAT (which is included) as at 5 March 2001 in the Financial Times
Guide to World Currencies. Leisure Direction Ltd reserve the right
to revise prices for new bookings in the event of any change. The price
Leisure Direction Ltd confirm at the time of booking is the price you
pay. (Please note local taxes can be introduced in holiday areas at
any time and payment would be your.responsibility.)
Leisure Direction Ltd's RESPONSIBILITY - Leisure Direction
Ltd have exercised care in making arrangements for your holiday and
described the elements of your holiday in accordance with Leisure Direction
Ltd's latest information, at the time of producing any written confirmation.
Should any changes occur in descriptions of these elements, after the
time of producing such written information, Leisure Direction Ltd will
notify you when you make your booking. Leisure Direction Ltd accept
responsibility should the services Leisure Direction Ltd are contractually
bound to provide prove deficient or not of a reasonable standard, and
for the acts and/or omissions of Leisure Direction Ltd's employees,
agents, sub-contactors, and/or suppliers, except where personal injury,
illness or death results to the signatory to the holiday contract and/or
any other person named on the booking form. Leisure Direction Ltd's
liability under this paragraph is limited to the holiday price of the
person(s) affected in total. Furthermore, where services are provided
by any air, sea or rail carrier and/or accommodation supplier, Leisure
Direction Ltd's obligations are limited in the manner provided by international
conventions in respect of these carriers and suppliers. If you or any
member of your party suffer death, bodily injury or illness arising
from negligent acts or omissions of our employees, agents. suppliers
(other than air, rail and sea carriers performing any domestic, internal
or international carriage of whatsoever kind for whom we accept no
liability), their sub-contractors, servants and/or agents, Leisure
Direction Ltd will accept responsibility, provided that they were acting
within the scope of, or in the course of their employment when the
accident occurred, and where the failure to perform or improper performance
was due to the fault of such person and not to an event which such
person could not foresee or forestall even if they had taken all due
care. In return, you must notify Leisure Direction Ltd of your claim
within 28 days of your scheduled date of return, agree to assign to
Leisure Direction Ltd or their insurers any rights you have against
any third party relating to the claim, and agree to give Leisure Direction
Ltd your full cooperation if either Leisure Direction Ltd or its insurers
wish to enforce any rights against the third party in respect of your
claim. If you or any member of your party suffer death, illness or
injury whilst overseas arising out of activity which does not form
part of the holiday arranged through Leisure Direction Ltd, they shall,
at their discretion, offer advice and assistance to help you in resolving
any claim you may have against a third party provided Leisure Direction
Ltd are advised of the incident within 90 days of the occurrence. Where
legal action is contemplated, Leisure Direction Ltd's authority must
be obtained prior to commencement of proceedings and be subject to
your undertaking to assign any costs recovered or any benefits received
under an appropriate insurance policy to Leisure Direction Ltd. Leisure
Direction Ltd's costs in respect of the above on behalf of you and
your party shall not exceed £5000 in total. You agree to indemnify
Leisure Direction Ltd against all losses and/or damage arising directly
or indirectly from any act, default or omission of yours.
COMPLAINTS - If you have a problem or complaint during your
holiday you must contact the local owner/agent or accommodation manager
immediately so that they have an opportunity to put it right. Should
the problem not be resolved satisfactorily in your opinion, the complaint
must be reported to Leisure Direction Ltd's UK office at your earliest
opportunity whilst you are in resort to enable Leisure Direction Ltd's
UK management to take remedial action. If the matter still cannot be
resolved and you wish to take it up with Leisure Direction Ltd on your
return, you should write to Leisure Direction Ltd with full details
within 28 days of your return from holiday. Leisure Direction Ltd aim
to give full satisfaction but if agreement cannot be reached you may
wish to refer the matter to arbitration under a special scheme devised
by arrangement with the Association of British Travel Agents, but administered
quite independently by the Chartered Institute of Arbitrators. The
scheme provides for a simple and inexpensive method of arbitration
on documents alone with restricted liability on the customer in respect
of costs. The scheme does not apply to claims for an amount greater
than £1500 per person. There is also a limit of £7500 per booking form.
Neither does it apply to claims relating solely or mainly to personal
injury or illness. Any dispute must be referred to arbitration within
nine months of your return from holiday.
CONDITIONS OF CARRIERS AND SUPPLIERS - Many of the services
which make up your holiday arrangements are provided by independent
carriers and suppliers. Those carriers and suppliers provide these
services in accordance with their own terms and conditions which may
limit or exclude their liability to you, usually in accordance with
International Conventions. Copies of the relevant terms and conditions
are available by prior arrangement from Leisure Direction Ltd. You
and your party undertake to abide by the regulations of accommodation
owners, carriers and other suppliers during your holiday. Leisure Direction
Ltd reserve the right to terminate the holiday contract, without notice,
of anyone who, in Leisure Direction Ltd's opinion, behaves in such
a way as to cause danger, distress or annoyance to anyone or damage
to property. Refunds or expenses will not be payable by Leisure Direction
Ltd in such circumstances and Leisure Direction Ltd will not have further
responsibility towards such persons. Furthermore. the whole party will
be responsible for paying Leisure Direction Ltd for any direct or indirect
damage, loss, expense or cost you or any member of your party causes.
Holiday details are issued on the sole responsibility of Leisure Direction
Ltd. It is not issued on behalf of and does not commit the carriers
mentioned in it or any other carrier whose services are used. Tickets
are issued as part of a total package and partial refunds cannot be
considered in any circumstances. Tickets are not interchangeable between
carriers. Open dated return tickets will not be issued. Leisure Direction
Ltd cannot replace or refund tickets which are lost, stolen or destroyed.
Please check ticket details before travel, including check-in time.
In the event of delay to scheduled services, please check with your
carrier for details of their arrangements. Leisure Direction Ltd bear
no responsibility for any liability for any such delays. In any case,
Leisure Direction Ltd advise you to check with port/station authorities
before departing.
IMPORTANT NOTICE - From time to time Leisure Direction may
mail its customers with a variety of interesting opportunities from
itself and other reputable companies. If you prefer not to receive
such offers, please write to: Dept ED, Leisure Direction Ltd, Image
House, Station Road, London N17 9LR.
GENERAL INFORMATION Descriptions: The accommodation Leisure
Direction Ltd offer ranges from simple to luxurious and can vary in
size, style and comfort. Classifications: Star ratings are official
local ratings and these are often based upon technical specifications,
not quality. Facilities: Certain facilities, entertainment and organised
activities may be restricted during off-peak periods. There may be
some facilities advertised which cannot be made available as they are
subject to weather conditions, volume of support, time of the year
or local laws and regulations. Such events are regrettably beyond Leisure
Direction Ltd's control. Local Amenities: Market days may vary without
notice. Many shops, restaurants and museums close on public holidays.
Taxe De Sejour: A holiday tax may be levied by French hotels at the
discretion of the local authority of between FF2-7 per person per night,
including children. Passports and Visas: A full 10 year passport is
required to travel abroad. Please allow 12 weeks for a postal application.
Holders of non-EC passports must check visa requirements with the relevant
consulate. Health & Safety: Safety standards and local regulations
are those of the country concerned. Leisure Direction Ltd advise you
to exercise care when finding yourself in unfamiliar surroundings.
For example, please familiarise yourself with the location of fire
exits, check the depth of the swimming pool, do not allow children
to go alone into lifts or onto balconies and satisfy yourself that
children's play areas are safe. At the time of printing, no specific
vaccinations or inoculations are recommended for travellers to the
destinations offered by Leisure Direction Limited. Leaflets T2 and
T3 (Health Advice to Travellers) are available from your local DSS
office or travel agent. Personal and Motoring Insurance: Leisure Direction
Ltd strongly recommend that you take out comprehensive personal insurance
when booking your holiday. You are also strongly advised to take out
vehicle breakdown insurance when taking your car abroad. Remember to
take your vehicle registration and full drivers license with you. A
"Green Card" obtainable from your normal car insurers proves you have
the legal minimum insurance in the EC. Refunds: We cannot refund unused
hotel vouchers or transport tickets. Special Requests: Please note
any special request on your booking form and advise at the time of
booking. Leisure Direction Ltd will endeavour to pass your request
to the hotelier but they cannot be guaranteed and Leisure Direction
Ltd cannot accept liability if the hotelier fails to meet the request
Departure Documents: Generally dispatched 7-10 days before departure.
LEISURE DIRECTION LIMITED, IMAGE HOUSE, STATION ROAD, LONDON N17
9LR
TEL: 020 8324 4050 FAX: 020 8324 4030 EMAIL: customerservices@leisuredirection.co.uk